1. Acceptance of Terms
By accessing and using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.
2. Definitions
- “We,” “us,” and “our” refer to Bullion & Coin Depot
- “You” refers to the user or customer accessing our website.
3. Product Information
- We provide information about gold coins available for sale on our website.
- The product descriptions, prices, and availability are subject to change without notice.
4. Ordering and Payment
- Placing an order constitutes an offer to purchase the specified product.
- We reserve the right to accept or reject any order.
- Payment must be made in full before the order is processed.
5. Shipping and Delivery
- We will ship the ordered gold coins to the address provided during checkout.
- Delivery times may vary based on location and shipping method.
- You are responsible for any customs duties or taxes applicable in your country.
6. Returns and Refunds
- Please review our separate Return Policy for details on returns and refunds.
7. Privacy and Security
- We take your privacy seriously. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
8. Intellectual Property
- All content on our website, including images, text, and logos, is protected by copyright and other intellectual property laws.
- You may not reproduce, distribute, or use any content without our explicit permission.
9. Limitation of Liability
- We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or the purchase of gold coins.
10. Governing Law
- These terms and conditions are governed by the laws of the State of Arizona.
- Any disputes shall be resolved in the AZ Courts.
11. Changes to Terms
- We reserve the right to modify these terms and conditions at any time.
- Any changes will be effective immediately upon posting on our website.
Refund and Returns Policy
Our Return Philosophy
At Bullion & Coin Depot, we take pride in the quality and craftsmanship of our gold coins. We understand that sometimes, a product may not meet your expectations. If you’re not completely satisfied with your purchase, we’re here to help.
Overview
- Items must be returned within 30 days of the original purchase date.
- Returned items must be in their original condition, including packaging, documentation, warranty cards, manuals, and accessories.
- Special orders, personalized items, or items modified as per customer request are not eligible for return.
Non-Returnable Items
- Bullion (bars, rounds, etc.)
- Items purchased from our “Sale” section.
Return Process
- Contact Us: To initiate a return, please contact our customer service team at (480) 765-4321.
- Approval: Once your return is reviewed and approved, we will provide you with a return authorization number.
- Shipping: Pack the items securely and include the original receipt and the return authorization number. Ship the package to our Return Address.
- Inspection: Upon receiving your return, our team will inspect the item(s) before processing the refund.
- Refund: If the return is approved, we will issue a refund to your original payment method within a certain amount of days.
Shipping Costs
- Customers are responsible for the shipping costs to return the item.
- If the return is due to an error on our part (e.g., incorrect item), we will cover the shipping costs.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the item you want.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.
Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us here.